Every Deeper Than Couture piece undergoes strict Quality Control (QC) inspection and luxury presentation packaging prior to dispatch. Below is everything you need to know about how your order travels from our atelier and fulfillment hub to your doorstep—across Nigeria and worldwide.    


SHIPPING OVERVIEW AT A GLANCE  

Note: "Working Days" means Monday through Friday, excluding weekends and official Nigerian public holidays.    


ORDER PROCESSING & DISPATCH      
How long does it take to process my order before it ships?    

Standard Ready-to-Wear orders are quality-checked, steamed, packed in signature Deeper Than Couture protective packaging, and handed over to our courier partners within one (1) to three (3) Working Days of payment confirmation via Paystack. Orders placed after 2:00 PM WAT on Friday, or over the weekend, begin processing on the next Working Day.    

Do processing times change during limited Capsule Drops or Archive Sales?    
During high-volume limited capsule launches, seasonal archive releases, or public holiday periods, please allow an additional two (2) to three (3) Working Days for Quality Control and dispatch.    

How do Pre-Order and Made-to-Order pieces ship?    
If a garment is offered on a Pre-Order or Made-to-Order basis, the estimated production and dispatch window will be clearly stated on the product page. If your cart contains both Ready-to-Wear and Pre-Order pieces, your entire order will ship together once your Pre-Order piece completes Quality Control—unless you contact concierge@deeperthancouture.com to arrange split shipping.    


DOMESTIC DELIVERY (NIGERIA)    
Which courier delivers orders within Nigeria?    
Nationwide orders across Nigeria are fulfilled primarily via GIG Logistics (GIGL), alongside designated priority dispatch riders within select metropolitan zones.    

How much does shipping cost within Nigeria?      
Domestic shipping fees are calculated automatically at checkout based on your delivery state, city, and parcel weight before you complete payment on Paystack.    

What happens if I miss my GIG Logistics delivery?    
Ensure your checkout phone number is active and reachable via call or SMS. If a doorstep delivery attempt is unsuccessful due to an unreachable phone number or incomplete address, your parcel may be held at the nearest GIG Logistics experience center for up to three (3) Working Days. Uncollected shipments beyond that window may incur carrier demurrage/storage or re-delivery charges payable by the recipient.    


INTERNATIONAL DELIVERY (WORLDWIDE)       
Do you ship internationally?    
Yes. Deeper Than Couture ships globally via DHL Express, providing end-to-end air express tracking from Nigeria to destinations across the United Kingdom, Europe, the United States, Canada, the Middle East, Africa, and Asia-Pacific.    

Will I have to pay customs duties or import taxes on international orders?     
Unless explicitly stated otherwise at checkout, all international shipments via DHL Express are sent on a Delivered Duty Unpaid (DDU) basis. This means product prices and shipping charges collected at checkout do not include your destination country’s import duties, local VAT/GST, or customs clearance fees.    
If your country’s customs authority assesses duties on your shipment, DHL Express will contact you directly via email or SMS with a secure payment link so your parcel can be cleared and delivered promptly.    

Can you mark my international parcel as a "Gift" or lower the invoice value to avoid customs?      
No. In strict compliance with international customs regulations and DHL Express carriage standards, Deeper Than Couture is legally required to declare the exact retail transaction value on all commercial invoices and cannot mark commercial orders as gifts.    

What happens if I refuse an international shipment or fail to pay customs duties?       
If an international parcel is refused upon arrival or abandoned at customs due to unpaid import duties/taxes, DHL Express will return or dispose of the shipment according to local customs rules. All return freight fees, customs penalties, and original outbound shipping charges incurred by Deeper Than Couture will be deducted from any eligible Store Credit or refund.    


TRACKING, CHANGES & DELIVERY SUPPORT      
How do I track my order?    
As soon as your order leaves our fulfillment hub, you will receive a Shipping Confirmation Email (and SMS alert where supported) containing your GIG Logistics Waybill Number or DHL Express Tracking Number, along with a direct live-tracking link. International clients can also manage delivery preferences (such as signature release or scheduling) through DHL On-Demand Delivery (ODD).    

Can I change my shipping address or cancel my order after placing it?      
Because our fulfillment team begins preparing orders rapidly, address updates or order cancellations must be requested within twenty-four (24) hours of placing your order—and strictly before your parcel has been packed or assigned a GIGL/DHL tracking number. Please email concierge@deeperthancouture.com immediately with your Order Number in the subject line. Once a waybill is generated, the order can no longer be modified or cancelled.    

My tracking says "Delivered," but I haven't received my package. What should I do?      
First, check with household members, building reception/concierge staff, or estate security personnel who may have signed for the parcel on your behalf. If the parcel still cannot be located, email concierge@deeperthancouture.com within forty-eight (48) hours of the recorded delivery timestamp so we can open an urgent trace investigation with GIG Logistics or DHL Express. Please note that risk of loss transfers upon confirmed courier delivery to the address entered at checkout.    

What if my order arrives damaged or incorrect?      
In the rare event that an item arrives with transit damage, a manufacturing fault, or an incorrect size/piece, contact concierge@deeperthancouture.com within forty-eight (48) hours of delivery with your Order Number, clear photos (or unboxing video), and all Deeper Than Couture security tags intact and attached. Once verified, we will arrange complimentary return pickup via GIG Logistics or DHL Express and prioritize a replacement.    

Can I return or exchange an item if the size doesn't fit?     
Yes, eligible unworn pieces with all original Deeper Than Couture tamper-evident security tags and luxury packaging intact may be requested for size exchange or Store Credit within forty-eight (48) hours of delivery (with approved returns dispatched back within 5 Working Days in Nigeria or 14 Working Days internationally). Please review our full Luxury Return, Exchange & Refund Policy for complete eligibility terms.    


CLIENT CONCIERGE & SHIPPING SUPPORT       
Our Client Concierge is available Monday through Saturday (9:00 AM – 6:00 PM WAT) to assist with sizing guidance, bespoke inquiries, and shipment tracking:    

DEEPER THAN COUTURE LTD (Trading as DEEPER THAN COUTURE)    
Registration No.: RC 1833768      
Attn: Attn: Client Concierge & Quality Control    
Registered Address: 8, IGBEI ROAD, AUCHI, EDO STATE, NIGERIA.    
Email: concierge@deeperthancouture.com
Telephone / WhatsApp: +2349133000228       
Website: https://deeperthancouture.com