This website, www.deeperthancouture.com (the "Site"), is owned and operated by DEEPER THAN COUTURE LTD, a company duly incorporated under the laws of the Federal Republic of Nigeria with Corporate Affairs Commission registration number RC 1833768 and having its registered office at 8, IGBEI ROAD, AUCHI, EDO STATE, NIGERIA. ("Deeper Than Couture", "we", "us", or "our").
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
We collect Device Information using the following technologies:
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier (including essential checkout cookies required during payment processing). For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, phone number, and payment confirmation details. All online payment transactions (including local and international credit/debit cards, bank transfers, USSD, and digital wallets) are processed securely through Paystack, a PCI-DSS Level 1-compliant payment gateway. Deeper Than Couture does not directly collect or store your full credit/debit card numbers, CVV security codes, or banking PINs on our servers—your payment credentials are entered directly into Paystack’s encrypted checkout interface, and we receive only a tokenized transaction reference and payment status confirmation. We refer to this transactional and fulfillment data as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including initiating and verifying your payment via Paystack, arranging for domestic or international shipping logistics, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
• Communicate with you regarding your orders, inquiries, or concierge requests;
• Screen our orders for potential risk, unauthorized transactions, or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our collections, products, or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with trusted third parties to help us operate our store and fulfill services, as described above:
• Payment Processing (Paystack): When you initiate a purchase, we share necessary transaction details (such as your email address, name, billing details, and order amount) with Paystack to process your payment, verify transactions, and prevent fraud. You can read more about how Paystack collects and processes your Personal Information in Paystack’s Privacy Policy & Terms here: https://paystack.com/terms.
• Fulfillment & Logistics Partners (GIG Logistics & DHL Express): To deliver your orders domestically and internationally, we share necessary fulfillment details—including your name, shipping address, phone number, email address, and (for cross-border shipments) parcel weight, garment description, and declared commercial value for customs clearance—with our designated courier partners:
o GIG Logistics (GIGL) for nationwide deliveries within Nigeria and regional West African routes. You can review GIG Logistics’ Privacy Policy here: https://giglogistics.com/privacy-policy/.
o DHL Express for international express shipping and priority global deliveries. You can review DHL’s Privacy Notice here: https://www.dhl.com.
• Analytics (Google Analytics): We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations (including the Nigeria Data Protection Act - NDPA), to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
REGULATORY COMPLIANCE (NDPA, NDPR & GDPR)
For the purposes of the Nigeria Data Protection Act (NDPA) 2023, DEEPER THAN COUTURE LTD (RC 1833768) acts as the Data Controller in respect of Personal Information collected through deeperthancouture.com. Inquiries regarding data protection compliance may be directed to our designated Privacy Compliance Officer at concierge@deeperthancouture.com.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
We adhere to data privacy standards set forth by the Nigeria Data Protection Act (NDPA) / Nigeria Data Protection Regulation (NDPR), and extend matching safeguards aligned with international standards such as the General Data Protection Regulation (GDPR) for international visitors and European residents.
YOUR RIGHTS
If you are a resident of Nigeria, Europe, or other supported regions, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You also have the right to withdraw consent for marketing communications or lodge a complaint with the Nigeria Data Protection Commission (NDPC) or your local supervisory authority. If you would like to exercise these rights, please contact us through the contact information below.
Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of your home region across secure international cloud, logistics, and payment infrastructure.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information (excluding sensitive payment card credentials, which are never stored on our servers) for our records and to comply with applicable tax, accounting, and statutory obligations unless and until you ask us to delete this information.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail using the details provided below:
DEEPER THAN COUTURE LTD (Trading as DEEPER THAN COUTURE)
Registration No.: RC 1833768
Attn: Privacy Compliance Officer / Client Concierge
Registered Address: 8, IGBEI ROAD, AUCHI, EDO STATE, NIGERIA.
Email: concierge@deeperthancouture.com
Telephone / WhatsApp: +2349133000228
Website: https://deeperthancouture.com
